Frequently Asked Questions (FAQ)

How to Order?

  1. Browse through our SHOP.
  2. Add items to cart.
  3. Check out. Fill up details.
  4. For bank and GCash payments, settle payment. Send proof of payment to payments@cocoxfifi.com with your name and order indicated. 
    Note: For bank deposit, we will wait for transaction to appear on our end before we ship your order. Kindly allow us at least 24 hours to confirm your payment.
  5. Check email for our shipment update (tracking number for regular deliveries). Please check Spam Folder too.
  6. Receive your package.

How to Pay?

  • Bank Payments | Online and Cash Deposit (BDO, BPI, Metrobank)
  • GCash
  • Visa / Mastercard via PayMongo

*COD is currently unavailable.

How will my item/s be shipped?

 Courier Area Rate Est. Delivery Time
Ninjavan
Metro Manila
80php per kg 1-3 working days
Ninjavan /GoGo Xpress Provincial 150php per kg at least 3 working days

Mr. Speedy/Grab

Metro Manila
SF by buyer

Same Day Delivery (Mon-Sun) 

Office Pick-up

(Walk in / Courier Pick-up)

Metro Manila - Same Day Pickup (Mon-Sun)
 

Gentle Reminders:

  1. For Walk-in/Grab/Lalamove/Angkas, choose "Local Pick-up" option upon checkout.
  2. Our couriers are third party providers with operations beyond our control. Kindly note that we will not be liable for packages that are delayed, stolen, lost or damaged during transit. To avoid this:
  • Fill out order form information accurately
  • Ensure availability of recipient in the provided address
  • Anticipate and respond to calls and texts from the courier

Note: There may be some slight delays for regular shipments due to the ongoing pandemic.

How to track my package?

Check email for our shipment update (tracking number for regular deliveries). Please check Spam Folder too.

 Courier Website Service Hotline
Ninjavan
www.ninjavan.co/en-ph/tracking
(02) 8271 1501
GoGo Xpress www.gogoxpress.com -

Do you have a size chart for shoes?

 Heels
05  21 cm
06 22cm
07 23.5cm
08 24.5
09 25cm

 

 Flats
 05 22cm
06 23cm
07 24cm
08 24.5cm
09 25cm

*Sizing may vary depending on item/style, and there may be slight differences. Best to inquire sizing by messaging us directly.

 

How will I return or exchange a product?

This is a very rare situation but we sincerely apologize if you have received a defective/incorrect item from us.

We accept returns of bags and shoes unless item is damaged during transit (due to courier's fault). Our items are carefully packed and tagged with fragile sticker as reminder.

SALE items are not refundable. Sale of this product category is final and cannot be refunded.

Please inform us within 7 days from the date you receive the product.

Returns and exchanges are only for items found damaged upon arrival. Should you receive such item/s, please email us immediately at support@cocoxfifi.com and provide the details for investigation and resolution:

  • Order Number
  • Full Name
  • Mobile Number
  • Details/Brief Explanation 
  • Photos

Please note that colors shown may deviate slightly on different screens. As such, colors may be portrayed with slight differences to the human eye (and under different lighting).