Frequently Asked Questions (FAQ)

How to Order?

1. Browse through our SHOP.
2. Add items to cart.
3. Check out. Fill up details.
4. For Paypal payment, proceed as instructed. For bank or GCash payments, wait for our Confirmation SMS.
5. Settle payment and send proof of payment to payments@cocoxfifi.com with your name and order handwritten on it.
6. Check email/sms for our shipment update.
7. Receive your package.

How to Pay?

• PayPal 
• Bank Payments | Online and Cash Deposit (BDO, BPI, Metrobank)
• GCash

How will my item/s be shipped?

Courier	Area	Rate	Est. Delivery Time
Ninjavan	Metro Manila	80php per kg	1-3 working days
Ninjavan	Provincial	150php per kg	at least 3 working days
Grab/Lalamove	Metro Manila	SF by buyer	Same Day Delivery (Mon-Sat)
Office Pick-up	Metro Manila	-	Same Day Pickup (Mon-Sat)

 Gentle Reminders:

1. For same day delivery, our team will confirm availability of stocks first.
2. Our couriers are third party providers with operations beyond our control. Kindly note that we will not be liable for packages that are delayed, stolen, lost or damaged during transit. To avoid this:

• Fill out order form information accurately
• Ensure availability of recipient in the provided address
• Anticipate and respond to calls and texts from the courier

How to track my package?

Check email/sms for our shipment update.

Courier	Website	Service Hotline
Ninjavan	www.ninjavan.co/en-ph/tracking	(02) 8271 1501

Do you have a size chart for shoes?

Heels

05	21 cm
06	22cm
07	23.5cm
08	24.5
09	25cm

 

Flats

05	22cm
06	23cm
07	24cm
08	24.5cm
09	25cm

 How will I return or exchange a product?

This is a very rare situation but we sincerely apologize if you have received a defective/incorrect item from us.

We accept returns of bags and shoes. However, SALE items are not returnable. Sale of this product category is final and cannot be returned or refunded.

Please inform us within 7 days from the date you receive the product.

Returns and exchanges are only for items found damaged upon arrival. Should you receive such item/s, please notify us immediately and provide the details for investigation and resolution:

• Order Number
• Full Name
• Mobile Number
• Product Details 
• Photos

Please note that colors shown may deviate slightly on different screens. As such, colors may be portrayed with slight differences to the human eye (and under different lighting).